Warranty

It is important to read and understand the SORD Australia warranty fully.
 
Products are guaranteed for life against all faults in materials or manufacture.
 
Exclusions from the guarantee: 
•Normal wear and tear, 
•Modifications or alterations, 
•Incorrect storage, 
•Damage caused by accidents, by negligence or by use for which the product is not intended.
 
We understand there are sometimes exceptional circumstances that are outside the scope of our warranty; they will be viewed on a case-by-case basis.
 
Please enclose a written letter with the product being returned, describing the fault or problem along with your details to ensure that the return is carried out in a timely manner. Please ensure that the product being returned is packed securely and cleaned.
 
Please forward warranty claims to:

 SORD Australia:

 SORD USA:

 Attn: Warranty & Repairs
 SORD Australia
 Factory 10, 25-27 Hocking St
 Coburg North, Victoria
 Australia 3058

 Attn: Warranty & Repairs
 SORD KY LLC
 1025 Leestown Rd
 Frankfort, KY 40601


All items carry a 30-day money back guarantee. Exchanges will be at the expense of the customer for shipping costs unless SORD Australia is at fault.